@rhonacullinan
BY RHONA XHere’s the hotel update you’ve all been waiting for… and I honestly wasn’t expecting to be saying this. The management of Leitrim Marina Hotel — not Booking.com — contacted me directly, sincerely apologised and accepted that the information available when I booked was not clear enough. They refunded my original €69.61 and also covered the additional €150 I had to pay for alternative accommodation. The payment has now arrived in my account. They have also offered us a package at their sister property, the Bush Hotel in Carrick-on-Shannon, which is fully staffed, so they can welcome us back and look after us properly. They have updated the homepage of the Leitrim Marina Hotel website to clearly explain that there is currently no bar or restaurant operating and that the accommodation uses self-check-in. They have also contacted Booking.com to have their listing updated, but apparently that will take at least six days. Efficient as always, Booking.com. I have said from the beginning that this was never about attacking the hotel or having an issue with self-check-in accommodation. That type of stay might suit someone perfectly. My issue was that people need to know exactly what they are booking before they pay and travel. I promised I would be just as public when things were put right as I was when they went wrong. Fair is fair: the hotel listened, apologised, compensated me and made the changes I asked for. I am genuinely very happy with the outcome. This is how a complaint should be handled. Do you think they have handled this fairly? Would you be satisfied with this result? #leitrimmarinahotel #hotelupdate #consumerexperience #bookingcom #byrhonax
On the profile · Sep 16, 2026